1. Shipping Locations and Fulfillment Partners

• For customers in the United States:
  • For US customers, our fulfillment partners support local inventory storage, order processing, and shipping services.
  • Eastern US Fulfillment Partner:
    • 35 Styertowne Rd, Clifton, New Jersey, 07012, United States
  • Western US Fulfillment Partner:
    • 2009 S Parco Ave, Ontario, California, 91761, United States

2. Shipping Times and Methods

• United States:
  • Orders shipped from US fulfillment partner typically take typically take 4-5 business days for delivery. A tracking number will be provided once your order has shipped.

3. Order Processing Time

• Orders are usually processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.The total processing and shipping time for orders is approximately 5-7 business days.

4. Shipping Fees

• Shipping fees are calculated based on the weight of your order, shipping destination, and selected shipping method. You will be able to view the exact shipping cost during the checkout process before completing your purchase.

5. Undelivered or Lost Packages

• We are not responsible for packages that are lost or stolen after delivery. If you have not received your package by the estimated delivery date, please contact the shipping carrier using the provided tracking number.
• For international orders, if a package is returned to us due to an incorrect address or failure to pay customs fees, you will be responsible for any additional shipping costs to resend the package.