Refund policy

Refund & Return Policy

At Wecarlle, we value customer satisfaction and are committed to providing quality products and dependable support. If you experience any issues with your order or need assistance with a return, our customer service team is ready to help.

This policy outlines our return, replacement, and refund guidelines.

Return & Exchange Eligibility

We accept eligible return and exchange requests within 14 days after delivery.

To qualify for a return, items should:

  • Be unused and in original condition
  • Include original packaging, accessories, and all included parts
  • Be suitable for resale

Returns cannot be accepted for items that have been used, damaged, modified, or returned without prior approval.

Return Request Process

To request a return or exchange, please contact our Customer Service team within 14 days of receiving your order.

Please provide:

  • Order number
  • Reason for the return
  • Photos or videos if the item is damaged, defective, incorrect, or missing parts

Our team will review your request and respond within 5 business days.

Please do not send items back before receiving return approval and instructions.

Damaged, Defective, or Incorrect Items

If you receive an item with:

  • Manufacturing defects
  • Shipping damage
  • Incorrect items
  • Missing parts or accessories

Please contact us within 14 days of delivery.

After verification, we will provide a replacement, refund, or other appropriate solution at no additional cost.

Return Shipping & Refunds

For returns caused by personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, customers are responsible for return shipping costs.

For product issues caused by us, including defects, damage, incorrect items, or missing parts, we will provide a prepaid return label or cover reasonable return shipping costs.

We do not charge any restocking fees for approved returns.

Once your returned item is received and inspected, your refund will be processed within 5 business days.

  • PayPal refunds are typically processed immediately after approval.
  • Credit card refunds usually appear within 5–7 business days, depending on your bank or card issuer.

Contact Us

If you have any questions about your return or refund, please contact us:

Email: support@wecarlle.com

Return Address

Please contact our Customer Service Team and receive return authorization before sending any package.

Western US Return Center
Contact Person: SKYGW
Phone: +1 (909) 969-3727
Address:
2009 S Parco Ave
Ontario, CA 91761
United States